Privacy & Cookie Policy


This privacy policy sets out how True Digital uses and protects any information that you give True Digital when you use this website.

True Digital is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

True Digital may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

What we collect

  • contact information such as email address if you choose to give it to us
  • we monitor your broad behaviour on our website

What we don’t collect

We respect your privacy so we never:

  • Use your IP address in conjunction with any other unique identifier
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may periodically send you promotional emails using the email address which you have provided. We will only send you information on subject matter you have given us your explicit consent for.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We use Google Analytics data to gain an understanding on how people use our website so we can ensure that we’re providing an optimum experience and to guide our content strategies.
  • We may use information on how you use our website to customise your ongoing experiences in accordance with your browsing behaviour. We will never do this without your explicit consent beforehand.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, you will be asked to provide us with explicit consent to contact you regarding specific topics of interest, via specific mediums
  • At any time you are fully entitled to:
    • request to see all data/information we hold on you
    • withdraw your consent  for contact
    • request that we amend/update information we are holding on you to remedy any prejudicial inaccuracies
    • request that we delete all data/information we hold on you

You can exercise any or all of these rights by emailing us at with the subject line ‘Data access request’

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

What is a Cookie?

A Cookie is a text file that downloads small bits of information to the device you are accessing the page from when you use it. The next time you visit the website using that device the details of your previous visit are remembered. Cookies help us maintain the performance of the website and allow us to remember your preferences and make improvements based on visitor statistics. We also sometimes place cookies on your device which help us serve relevant adverts to you when you visit other websites.

Types of Cookies we use

The categories of cookies we use on the website and the function they perform is listed below.

Essential Cookies – these are essential for the site’s ability to work

Cookie Name What’s it for?
acceptCookies This is an essential cookie that notifies us of your acceptance of cookies being used on the site.
ASP.NET_SessionId This is an essential cookie for the site to work at all and is used by default by all .NET applications. .NET is the programming language used to build the website.
CMSPreferredCulture This is an essential cookie for the site to work and is used by the Content Management System (CMS) of the site. The CMS is what allows us to edit the content of the site.
_RequestVerificationToken This is an essential cookie for the security of the site. It prevents CSRF attacks and is a default part of the asp.NET security protection mechanism. .NET is the programming language used to build the website.

Performance and Optimisation Cookies
Cookie Service Cookie Name What’s it for?
Google Tag Manager _dc_gtm_UA-xxxxxxxx-x This is simply a tool that groups together code for a series of services that use Cookies, such as Google Analytics, and allows us to implement them quickly on site. It does not record any information itself and you will need to opt out of individual cookie providers as detailed below.
Google Analytics _ga - google analytics or _gid - google analytics

We use Google Analytics on site which anonymously tracks how visitors use and browse the site. This gives us important information which we can use to improve the performance of the site.

How to Opt Out of Google Analytics

Twitter Twitter Site Tag

Exactly in the same way that we occasionally advertise Manchester Arndale on Google and Facebook, we may do the same on Twitter. The Twitter tracking cookie, again, allows us to serve our users with the most relevant adverts and tells us how our adverts have performed by reporting on actions and conversions on the site.

How to Opt Out of Twitter Personalised Ads

  Managing Cookies

Most web browsers allow you to manage which cookies you accept via their settings – you can use the following links to find out more. If your browser is not listed below you can normally use the ‘Help’ functionality on your browser to find out about how it handles cookies, or visit the site you downloaded it from for more information.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS.

General Information about cookies If you would like to contact us about cookies please email us at